With respect to the concerns regarding COVID-19, we want to firstly wish everyone a safe & healthy road through a very emotional & difficult time in all our lives.  We also want our clients to be aware we are open for business and instill confidence that we have undertaken increased measures to protect everyone’s health & safety.  We are constantly monitoring the situation and adjusting our mandates as necessary. To date, we have no cases of COVID-19 within our team.

1. Our remote working abilities allow for social distancing and limited contact of our team.
2. Our technicians are reporting in twice daily to ensure that themselves and their families are in good health, and are fit to safely perform their job duties.
3. Technicians will be taking effective infection prevention controls against COVID-19 & may ask permission to wash their hands on site as they need with their own paper towels for drying.
4. Our office is asking all clients who are booking to be prepared to answer key questions to ensure our staff stays healthy for the betterment of the community at large.

Questions we will ask before sending a technician to your home or business:

1. Do you or anyone in your family have any symptoms of illness at this time?
2. Have you had contact with a confirmed or probable case of COVID-19?
3. Have you had close contact with a person with a respiratory illness who has travelled outside of Canada, or returned from outside Canada within the last 14 days?

We are remaining open as long as we can to assist in keeping your property warm, hot water going, leaks repaired, drains clear, and most importantly, fostering comfort in your homes as you spend more time there with your loved ones. This may be an opportunity to get some work done around the house with our trusted team while supplies are still within reach, and we are able to come to your home or business without additional barriers.

Keeping you and our staff safe and healthy is our first priority.

 Sincerely,

David Hornstein

Founder of Aquality