COVID-19 CONCERNS

We are constantly monitoring the situation and adjusting our mandates as necessary

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We continue to safely serve.

We take safety seriously. Our trusted service technicians are working to keep you and your family safe. If you need heat, hot water, plumbing or radon repairs please call us at 403-205-2782. We will ask you about your COVID-19 risk factors and send a well prepared journeyperson to your home to safely solve your problem.

We have an OHN-RN Occupational Health Nurse as a full time consultant during this time allowing us to make the right decisions with our team and clients to ensure we are as safe as possible.  AS unique situations arise we take them past her in real time to ensure speedy turnaround and decision making that is in everyone’s best health interest.

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WE HAVE YOU COVERED

We know many of you are working from home and self-quarantining. When your home is filled with people, it can put added stress on your plumbing system and even cause serious plumbing and drain problems.  Aquality Plumbing & Heating is ready to help with service anytime you need us. We are still operating under our normal hours of operation and are available for 24/7 for emergency service. 

We’re carefully monitoring the COVID-19 situation to minimize the spread of the COVID-19 virus and protect our customers and employees in every community we serve.

CALL 403-205-2782 FOR EMERGENCY 24/7 SERVICE

A letter from our Founder, David Hornstein

March 26, 2020

With respect to the concerns regarding COVID-19, we want to firstly wish everyone a safe & healthy road through a very emotional & difficult time in all our lives.  We also want our clients to be aware we are open for business and instill confidence that we have undertaken increased measures to protect everyone’s health & safety.  We are constantly monitoring the situation and adjusting our mandates as necessary. To date, we have no cases of COVID-19 within our team.

  1. Our remote working abilities allow for social distancing and limited contact of our team.
  2. Our technicians are reporting in twice daily to ensure that themselves and their families are in good health, and are fit to safely perform their job duties.
  3. Technicians will be taking effective infection prevention controls against COVID-19 & may ask permission to wash their hands on site as they need with their own paper towels for drying.
  4. Our office is asking all clients who are booking to be prepared to answer key questions to ensure our staff stays healthy for the betterment of the community at large.

Questions we will ask before sending a technician to your home or business:

  1. Do you or anyone in your family have any symptoms of illness at this time?
  2. Have you had contact with a confirmed or probable case of COVID-19?
  3. Have you had close contact with a person with a respiratory illness who has travelled outside of Canada, or returned from outside Canada within the last 14 days?

We are remaining open as long as we can to assist in keeping your property warm, hot water going, leaks repaired, drains clear, and most importantly, fostering comfort in your homes as you spend more time there with your loved ones. This may be an opportunity to get some work done around the house with our trusted team while supplies are still within reach, and we are able to come to your home or business without additional barriers.

Keeping you and our staff safe and healthy is our first priority.

 Sincerely,

David Hornstein

Founder of Aquality

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Happy Customers

stars-5 COVID-19 Concerns
Aquality Plumbing has been our primary supplier for well over a decade. I have used their services for personal projects as well as commercial repairs and maintenance. 

David and his team have always been exceptional. The level of service has been the highest of quality.

I have recommended Aquality to over a dozen friends and associates who have also been completely satisfied.

I call on them for any project big or small. I have used them for plumbing and heating issues over the years and they are professional and customer focused. 

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- Okotoks Ford

 
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“We have used Aquality and Plumbing on several occasions over the past several years and always found the service , friendliness, timeliness and pricing to be top notch! Have and will continue to refer and recommend Aquality Plumbing and Heating.”

- Mikel Judson

 
stars-5 COVID-19 Concerns
“Quality Customer Service. Steve assessed and offered options on how to proceed. I was pleased with his service and honesty. “

- Happy Customer

 
stars-5 COVID-19 Concerns
“Aquality Plumbing has been our primary supplier for well over a decade. I have used their services for personal projects as well as commercial repairs and maintenance.

David and his team have always been exceptional. The level of service has been the highest of quality.

I have recommended Aquality to over a dozen friends and associates who have also been completely satisfied.

I call on them for any project big or small. I have used them for plumbing and heating issues over the years and they are professional and customer focused.

Over the past decade, they have done work for me at:

Mercedes-Benz Downtown Calgary, Hyatt Investments, Hyatt Auto Sales & Leasing, Northland Volkswagen, Fish Creek Nissan, Hyattt Infiniti, Hyatt Mitsubishi, Calgary Hyundai, Crowfoot Hyundai, Canada Car Shop, Hyatt Properties, which manages over 50 properties with a tenant count of over 200.

I recommend David and the team at Aquality all the time and will continue to call on them.

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- Perry Itzcovitch, Mercedes-Benz Downtown Calgary

 

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Serving Calgary since 2004